FAQ

Frequently Asked Questions

Clear, friendly answers about orders, shipping, returns, payments, and more — all tailored to the experience at Clarisse’s Leather.

How long does processing take?: Processing typically takes 0–3 business days. Each bag is carefully inspected before dispatch.
Can I change or cancel my order?: If your order hasn’t entered fulfillment, we’ll do our best to help. Email us as soon as possible at support@clarissesleather.com. Once processing/shipping begins, changes or cancellations may not be possible.
Will I receive an order confirmation?: Yes — we’ll email your order confirmation immediately after checkout. A second email with tracking details is sent once your order ships.

What are the delivery times?: Standard delivery is usually 0–7 business days, depending on your location.
Do you offer free shipping?: Yes, we’re happy to offer free shipping for eligible destinations. Any exceptions or paid options are shown at checkout.
Can I track my order?: Absolutely. Every parcel includes a tracking number. You’ll receive it via email as soon as your order ships.
Are customs or duties included?: Customs duties/taxes may apply in some countries and are the buyer’s responsibility. These are not included in our prices.
What if my package is lost or damaged?: Please notify us within 7 days of the last tracking update or delivery so we can assist with a carrier claim.

What is your return window?: Returns are accepted within 30 days of delivery for items that are unused, with original tags/packaging.
How do I start a return?: Email support@clarissesleather.com with your order number and reason. We’ll guide you through the steps.
Do you offer exchanges?: Where available, we can exchange for color/model of equal value or assist with a return + new purchase.
Are there items that cannot be returned?: Final-sale items, gift cards, and custom/personalized orders are not returnable unless defective.
When will I receive my refund?: Once your return is received and inspected, refunds are issued to the original payment method. Please allow 5–10 business days for your provider to post the credit.

Which payment methods do you accept?: Visa, MasterCard, Amex, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?: Yes. Payments are processed securely and we do not store full card details.
Are taxes included in the price?: Applicable taxes are calculated at checkout per local regulations.

How does the offer work?: The promotion applies only to products listed in our BOGO Collection or clearly labeled “BOGO”. Add any two eligible items to the cart and the lower-priced item is discounted automatically at checkout (unless otherwise stated).
Can I mix styles or colors?: Unless specified, yes — you can mix styles and colors within the BOGO collection.
How do returns work for BOGO?: Returns must include both items. If you keep one and return the other, the refund reflects the full price of the retained item.
Can I stack other discounts?: BOGO may not be combined with other promotions/coupons unless explicitly stated.

How should I care for my bag?: Keep it dry, avoid prolonged sunlight, and condition periodically with a neutral leather conditioner. Avoid chemicals and abrasive surfaces.
Do you offer a warranty?: Yes — our Lifetime Craftsmanship Guarantee covers manufacturing defects (stitching, hardware, workmanship) under normal use. Email support@clarissesleather.com with photos and your order number to start a claim.

We’re here to help. For questions, order assistance, returns, or warranty claims, email us at support@clarissesleather.com.

Business hours: Monday–Friday. We aim to respond within 24–48 business hours.

Last updated: November 3, 2025